Last Updated: 07/06/2025

At Mobility Alliance, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Mobility Alliance, (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you use our mobile apps and services, specifically for eMotion Charging and LECO Charging (collectively, the “Apps”).

1. Information We Collect

When you create an account or use the eMotion Charging or LECO Charging app, we may collect the following types of information:

1. Personal Information:
   • Name: To personalize your account and communications.
   • Email Address: For account creation, login, and communication purposes.
   • Phone Number: To facilitate account management, communication, and support.
   • Address: To provide location-based services, including finding nearby charging stations and for billing purposes.
2. Vehicle Data:
   • Information about your electric vehicle (EV), such as make, model, and Sri Lankan Number plate, to offer optimized charging services and recommendations.
3. Charging History:
   • Details of your charging sessions on our network, including charging times, locations, and usage patterns, to enhance our services and provide you with a comprehensive history of your usage.
4. Top-Up Transaction History:
   • Records of transactions, including the date, amount, and payment method used, to facilitate and manage top-up services on your account.
5. Payment Information:
   • We store only the payment method’s first and last name and the expiry date to facilitate payments. We do not store card numbers or CVC numbers. All payment transactions are securely processed by our third-party payment processor.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To create and manage your account, provide customer support, and offer charging services tailored to your needs on eMotion Charging and LECO Charging.
• To Improve Our Services: To analyze usage data, understand user behavior, and improve our network of charging stations and app features.
• To Process Payments: To facilitate transactions, such as charging sessions and account top-ups, while ensuring secure processing of payment information.
• To Communicate with You: To send you important notifications, updates, or promotional offers related to our services, and respond to your inquiries or support requests.
• To Comply with Legal Obligations: To meet any applicable laws, regulations, or legal requests.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our services, such as payment processors and cloud storage providers. These third parties are obligated to maintain the confidentiality and security of your information.
• For Legal Purposes: We may disclose your information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of Mobility Alliance, our users, or others.
• With Your Consent: We may share your information with third parties when you have provided your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure storage solutions, and access controls.

Please note: While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer required, we will securely delete it.

6. Your Rights and Choices

You have the right to:

• Access Your Information: Request access to the personal information we hold about you.
• Update Your Information: Correct or update any inaccuracies in your personal information.
• Delete Your Information: Request the deletion of your personal information, subject to any legal obligations we may have to retain certain data.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional communications from us by following the instructions in those communications or by contacting us directly.

7. Third-Party Links

Our apps may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mobility Alliance,
Email: support@mobility.lk
Address: 294, Gangarama Road, Borelasgamuwa, Sri Lanka